Improving experience with user feedback
Client Name: National Democratic Training Committee
Project Type: Usability Testing
Duration: 2 weeks
Team: UX Researchers, UX Designers
What I did: Planning, Prototyping, Testing, Reporting
The National Democratic Training Committee is a nonprofit PAC that trains Democratic party candidates at all levels of government to run for public office for free.
The Challenge
NDTC wanted to monitor closely how users of their LMS (Learning Management System) fared through the process of signing up and taking courses to be able to ensure the best possible learning experience of their redesigned website.
Certain features on the existent website tested at live trainings a few months earlier, had received critical comments by users:
Locating Live Training event information was difficult
Progress within an ongoing lesson was hard to gauge
Register button was visually difficult to locate
We needed to repeat testing prior to launching the redesigned website to make sure critical usability problems had been addressed.
The Approach
Define Goals
Design list of critical tasks to test for improvement: Find and register for an event; register for an online course; take a lesson in the course
Moderate Study
Have users fill SUS questionnaire at live interviews for quantitative analysis of their perceived usability of tasks performed
Analyze Data
Analyze insights: new system accomplishments; determine areas to be improved in the future based on scores and screen captures
The Outcome
The redesigned website tested positively with users. Overall usability improved by 20 points on the SUS scale, and users expressed confidence in being able to operate the intuitive new site with ease. We launched the website with some minor improvements.
Back to the drawing board
Additionally, we concluded that our team would need to go back and meet with the instructional design team. They would need to rethink the length of courses and lessons that would allow users flexibility and convenience of on-demand learning in the way that best suited their current lifestyle needs.
The Report
